Terms & Conditions

Booking Terms and Conditions

 

Website Terms and Conditions

 

Terms and conditions for guaranteed pickups

To get qualify for guaranteed pickups customers must book their journey 24 hours prior to travel time i.e. you have to book your journey with us one day ahead and must have paid booking fee or booking fee and journey price..

To avail this benefit the receipt for the alternative transport must be provided. The receipt should have similar details to the booking with AssureCars (e.g. vehicle type, date and time must match the cancelled bookings details).Alternative transport fare will only reimbursed if the price of the licensed private hire operator firm within London is higher than AssureCars.com . 

Exclusions for guaranteed pickups: This does not include the PHV not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or act of God or being given the wrong booking information by the customer or customer booked it online and got the booking reference but the customer did not get any confirmation from us etc. VIP travel and any other luxury travel will not be included in this scheme. Transfers outside Greater London cannot be included in this protection. If the transfer is cancelled under these conditions and the journey is pre-paid then a full refund will be processed. If the journey is cash booking then it will cancelled and customer may use it for another day.

IMPORTANT MESSAGE:

IF YOU BOOK ONLINE, A BOOKING CONFIRMATION WILL BE SENT TO YOUR EMAIL WITH ALL INFORMATION. IF THERE IS ANY ISSUES, PLEASE DO CONTACT 0208 204 8554 AND LET US KNOW AS SOON AS POSSIBLE. 24 HOURS BEFORE YOUR PICK UP TIME, YOU WILL RECEIVE AN EMAIL ON DRIVER’S PICTURE, BADGE NUMBER, CONTACT NUMBER AND VEHICLE REGISTRATION NUMBER. PLEASE DO CHECK IF EVERYTHING IS CORRECT BEFORE YOU ENTER THE VEHICLE. IF THERE IS A MISTAKE, PLEASE CONTACT THE OFFICE IMMEDIATELY.

 

 

Assure Cars Team